Introduction
Welcome to the Privacy Policy of Celestial Sounds Studio. Located at 777 Harmony Lane, Suite 22, New York, NY 10019, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website (celestialsoundsstudio.com) or use our services. Celestial Sounds Studio is dedicated to ensuring transparency and complying with relevant data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
Information We Collect
We collect various types of information to provide and improve our services. The information we collect depends on how you interact with us and may include:
- Personal Information: This includes information that can identify you, such as your name, email address, phone number, postal address, and any other information you provide when you contact us, book a session, or subscribe to our newsletter.
- Payment Information: When you book our services, we collect payment information, such as credit card details or other financial information, to process your payment. This information is securely processed by our payment gateway provider and is not stored on our servers.
- Technical Information: We automatically collect certain technical information when you visit our website, including your IP address, browser type, operating system, device information, and browsing behavior. We use cookies and similar tracking technologies to collect this information.
- Communication Data: We collect information from your communications with us, including emails, chat logs, and any other forms of communication.
- Audio and Visual Recordings: When you use our studio for recording services, we collect audio and visual recordings of your sessions. We handle these recordings with the utmost confidentiality and security.
How We Use Your Information
We use the information we collect for various purposes, including:
- Providing Services: To provide and deliver the services you request, such as recording sessions, mixing, mastering, voice-over recording, and podcast production.
- Communication: To communicate with you, respond to your inquiries, provide customer support, and send you important updates and notifications.
- Payment Processing: To process your payments and prevent fraudulent transactions.
- Marketing: To send you promotional emails, newsletters, and other marketing communications about our services, special offers, and events. You can opt-out of receiving these communications at any time.
- Improving Our Services: To analyze usage patterns, troubleshoot technical issues, and improve the functionality and user experience of our website and services.
- Legal Compliance: To comply with legal obligations, enforce our terms and conditions, and protect our rights and interests.
- Audio/Visual Recordings Usage: We utilize recorded materials with the artist's explicit permission for portfolio promotion, showcasing our studio capabilities, and generating examples for potential clients. We ensure complete transparency and secure consent for usage.
How We Protect Your Information
We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction. These measures include:
- Encryption: We use encryption technologies to protect sensitive information, such as payment details, during transmission and storage.
- Access Controls: We restrict access to personal information to authorized personnel only.
- Security Audits: We conduct regular security audits and vulnerability assessments to identify and address potential security risks.
- Data Backups: We maintain regular data backups to prevent data loss and ensure business continuity.
- Physical Security: Our studio is equipped with physical security measures, such as surveillance cameras and access controls, to protect against unauthorized physical access.
- Employee Training: We provide regular training to our employees on data protection and security best practices.
Your Rights Regarding Your Data
You have certain rights regarding your personal information, including:
- Access: You have the right to request access to the personal information we hold about you.
- Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
- Erasure: You have the right to request that we erase your personal information, subject to certain exceptions.
- Restriction of Processing: You have the right to request that we restrict the processing of your personal information in certain circumstances.
- Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
- Objection: You have the right to object to the processing of your personal information for direct marketing purposes or on grounds relating to your particular situation.
- Withdrawal of Consent: If we rely on your consent to process your personal information, you have the right to withdraw your consent at any time.
To exercise your rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within a reasonable timeframe and in accordance with applicable data protection laws.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining the retention period, we consider factors such as the nature of the information, the purpose for which it was collected, and any legal or regulatory requirements.
| Type of Data | Retention Period | Reason for Retention |
|---|---|---|
| Personal Information (Name, Email, Contact Details) | 3 years after last interaction | For customer support, communication, and potential future services. |
| Payment Information | 7 years as required by financial regulations | For auditing and legal compliance purposes. |
| Technical Information (IP Address, Browser Data) | 1 year | To analyze website traffic and improve user experience. |
| Audio and Visual Recordings | Indefinitely or as agreed in contract | To provide the agreed upon services, and for archival purposes (with artist consent). |
| Communication Data (Emails, Chat Logs) | 2 years | For customer service records and legal compliance. |
Third-Party Services
We may use third-party services to process your personal information on our behalf. These services include:
- Payment Processors: We use secure payment processors to handle your payment information.
- Email Marketing Providers: We use email marketing providers to send you promotional emails and newsletters.
- Analytics Providers: We use analytics providers to track website usage and improve our services.
- Cloud Storage Providers: We use cloud storage providers to store and back up your data.
We ensure that these third-party services comply with applicable data protection laws and implement appropriate security measures to protect your personal information. We carefully select our third-party service providers and enter into contracts with them that require them to protect your personal information.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated Privacy Policy on our website and indicate the date of the last revision. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data protection practices, please contact us at:
Celestial Sounds Studio
777 Harmony Lane, Suite 22
New York, NY 10019
Phone: (212) 555-7777
Email: [email protected]
For GDPR-related inquiries, you may contact our Data Protection Officer at [email protected]. We are committed to addressing your concerns and resolving any issues in a timely and professional manner.